Let's Get To Work!
Below you will find a small sampling of the work I have provided in previous roles. I have always been proud of my ability to excel in multiple facets of a training role, including live training sessions, eLearning development and creative content creation.
You will find that I take a human-first approach, meant to empower and engage any learner!
Creative Content
Quizzes ৹ Games ৹ Live Demos ৹ Infographics
Infographics of Interest
In order to scaffold the training programs so that I took a layered approach, I would often create follow-up infographics. These were meant to be shareable, and break up the monotony of announcements and emails!
A Quick Quiz
I was responsible for making fun and engaging quizzes for weekly Customer Support meetings. It was my goal to make these quizzes easy to present, and under 5 minutes. There was great value in making knowledge sharing something that could be achieved in a small window of time!
Knowledge Sharing
A large priority for me was ensuring that my personal team continued to grow and increase their understanding of the learning theories we applied in our own trainings. Each month I would create an education presentation on the different approaches we could take in our materials, using theories like the OSF Ratio, Blooms Taxonomy and Kirkpatricks Model of Evaluation.
Get A Clue
Sometimes you need to get nostalgic to engage on a dry subject! Here you will find an interactive video, meant to be played during a live meeting. Participants would drop their answers in the chat, making it a perfect way to engage remote employees without taking up unnecessary time.
E-Learning Courses
These courses are meant to be interactive, but here you will find the PDF versions. My experience is in Articulate 360, and I have created over 25 courses that ramped up 200+ employees.
This course was built to accompany a huge product release, and aimed at ramping up the Customer Support and Technical teams. It was also used by Sales and Success, and prepared the company for the biggest product launch in over a year.
Developed specifically for the Customer Support team, the lessons in this course were made to empower representatives and encourage critical thinking skills. The goal was to reduced the amount of tickets escalated to the Technical Support team.
Data
No matter how fun the training, you need the numbers to back it up! With each training, I would diligently take feedback and collect data that would provide insight into it's effectiveness. This approach ensured that our team was always working efficiently and catering to the needs of the company.
Live Demos were the backbone of my training initiatives, and a place where I could connect with colleagues and monitor engagement and comprehension.
Recommendations
The greatest achievement for me is making a positive impact on those I work with. I have been honored to work with some incredible people, and am grateful for the opportunities to keep making the impact that is so important to me.